Spring Retail Festival’s rebranded CustomerX event on 14 May 2025, in London, delves into the detail of customer experience and how to get it right in an omnichannel retail landscape.
A new speaker to the event, Milou Stenvoorden, Global Senior Director Consumer Engagement at Adidas joins Chiara Parodi, Head of Experience & Service Design at John Lewis & Partners, and Zeke Zhiqian Wu, Global CRM Program Manager at Nissan Corporation for the opening session at CustomerX.
The panel, moderated by Joris Peucheret, Digital Strategist at Inovon, will tackle the challenge of unifying digital and physical channels, touching on how AI, automation and data can be used to embed personalisation and how mobile integrations and instore technology are being used to create truly integrated customer experiences.
Attendees will have the opportunity to contribute to discussions and peer learning, following the panel, in a unique think tank format held under chatham house rules.
CustomerX is part of RetailX Event’s Spring Retail Festival, which also includes Amazon Sellers Summit, Digital Marketing Evolution, Social Media Master, SubscriptionX and SustainabilityX.
See the full agenda, and register here.
The Spring Retail Festival quickly follows Retail MediaX on the 13 May, which uncovers experience and opportunities for scaling the retail media networks powered by retailers, brands and agencies across three compelling content tracks.
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